Abstract

Purpose - The present article aims to reveal and summarize key points of the application of information and communication technology (ICT) and Internet technology in the context of modern organization communication, related management processes.

Design/methodology/approach - methods of meta-analysis, comparative analysis and systemizing-syntesis are used in this article. A scoping review methodology was chosen as dominant for the research with the purpose of assessing key points in the context of Computer Mediated Communication (CMC) usage in modern organizations. The researh is based on a qualitative paradigm.

Findings – Results of the scoping review suggest that ICT and CMC are compatible and can be successfully applicable to solve the main challenges in management and control contexts of interorganizational, organizational, group (team) and inter-personal communication and related processes. In addition, this new combination of management methods and technological innovations has a great impact on opinion and behavior of customers and overall society, process improvement in business organizations, and change management.

Research limitations/implications - Firstly, a limited scope of organizations especially in Public and Non-governmental sector use CMC in everyday duties. Nevertheless, a usage of ICT and CMC requires not only the understanding of the theoretical background but also strict practical implication guidelines as well as measurement and evaluation indicators, targets, and an overall model for analyzing. Since this article is based on the scoping review where main findings and conclusions are outlined from a meta-analysis, case studies and comparative analysis towards a practical implication are not sufficiently elaborated. The second limitation which can also be called a future implication might be a wide scope and content of the CMC concept as well as the dynamics of the communication process in organizations, increasing demand from business organizations.

Practical implications -The research may serve as a starting point to a further scientific discussion regarding the usage ICT and CMC both separately and as a part of other hybrid project and process methods, optimization and continuous improvement of communication, learning, control and other related processes and systems in organization management.

Originality/Value - The main value of the presented article can be described as underlying spheres where CMC has the major impact in management of modern organizations: it takes effect in a wide field of internal and external processes as well as in overall process optimization activities and change management.

Keywords: Computer Mediated Communication (CMC); organization management; information and communication technology (ICT); Human Resource Management (HRM); leadership; technostress; online learning.

Research type: literature review.

JEL classification:
M15- IT Management,
D83 - Information and Knowledge, Communication.

Abstract

Purpose – The aim of this paper is to explore the concept of intersectoral collaboration and to compile context-sensitive framework for further research in the field.

Design/methodology/approach – Inductive review of scientific literature as well as theoretical modelling methods were applied.

Findings – Research limitations/implications – Recent literature revealed that the content of the intersectoral collaboration concept did not change significantly. The scientific discourse has been complemented by more methodological and practical observations that allow to improve collaboration management and processes and enhance possibility to achieve planned joint goal of multilateral initiative. Nevertheless, there is still insufficient literature that explains what issues are a) common for explicit collaboration and b) critical for performance in practice. In mostly, intersectoral collaboration analysis is based on successful cases. It would be useful to consider not only key success factors but also why intersectoral collaboration fails.

Practical implications – In scientific discourse intersectoral collaboration is recognized as an instrument for overcoming complexity of issues in public and private sectors and NGOs due to its successful application in many cases. However, it cannot give its full advantages due to the weak understanding regarding the main affecting factors, most recent obstacles as well as different contexts throughout its application process. Perceived effectiveness of intersectoral collaboration might be reached with a help of aggregated and professionally applied scientific investigations in the field taking into account specific features of particular discourses. Thus, the contextual model compiled and insights on intersectoral collaboration made in the article can be used as a further research framework in the field.

Originality/Value – The complexity of intersectoral collaboration was discussed and contextsensitive framework for research was presented.

Keywords: intersectoral collaboration; multilateral interaction; management; leadership; success factors, research prospects.

Research type: literature review, conceptual paper.

JEL classification:
D85- Network Formation and Analysis: Theory
L14 - Transactional Relationship
P13 - Cooperative Enterprises