Abstract
Purpose – Public administration, its functionality and efficiency become an important element of prosperity not only for individual economies but also for transnational entities. We are looking for new directions and new practices
for public administration that are inspired by the business sector, which to orientation for results, satisfaction of customers, and reflections on the mix of services that will be provided to the citizen. The basic principle of all reforms
in public administration is the understanding of administration as a service to citizens. The aim of the paper is to explain the essence of some selected innovative theoretical approaches in public administration and also to analyze
citizens' access for e - government from the point of view of communication with representatives of the public administration at the level of individual EU member states.
Design/methodology/approach – Characteristics of selected innovative approaches in public administration. Based on selected indicators within EU member countries, to analyze citizens' access for e – government.
Findings – Innovative methods introduced in public administration are implied by the private sector. The availability of digital information of the public administration for citizens, about its representatives as well as about the
financing of public administration has greatly improved over the period 2008-2017.
Research limitations/implications – The availability of citizens' information in the context of communication with the public administration was monitored on the basis of selected indicators within the EU member states over the
period 2008-2017.
Practical implications – In addition to summarizing individual innovative approaches of management of public administration, the practical benefits are also experience with individual types of these approaches of management of
public administration public administration in selected countries.
Originality/Value – Theoretical aspects are complemented by indicators that assess the use of e-government by citizens of EU Member States.
Keywords: public administration, management of public administration, innovative approaches, e- government, EU member’s countries.
Research type literature review.
JEL classification: H40, H0, B40.
